Walked me through the installation process and was capable of doing the software install in 30 minutes versus the 5 hours it took me to try to install the software from home. I was assisted promptly by Edgar who is an Apple.
I do advise to go during regular working hours like in the am on the weekdays because there will likely be less people throughout the store. They had appointment available all hours (morning/ afternoons and evenings) and for every day of the week. To set up the appointment, I requested a chat with a representative and then asked the phone representative to set up an in-person appointment with me (which was very simple). I don't enjoy doing it over the phone since I am computer illiterate so I decided to go to the store. John Town Center because I needed assistance with updating my computer to the newest software program. I had a recent Apple Genius Bar appointment at the Apple Store located in the St.
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